Terms

General Terms and Conditions

Valid from 1 November 2026

The accommodation of clients (hereinafter the ‘Client’) at Ecophyta, s. r.o. – Apartmány von Geramb (hereinafter the ‘company/apartments’) is governed by the laws of the Slovak Republic and by these General Terms and Conditions, which also include the House Rules (hereinafter the ‘GTC’). The accommodated guest accepts the GTC as a contractual condition of accommodation and is obliged to comply with their provisions.

Preamble

The accommodation of the Client is governed by the laws of the Slovak Republic, on the basis of Slovak law, and by these House Rules. The accommodated Client accepts the House Rules as a contractual condition of accommodation and is obliged to comply with their provisions. The Client is obliged to familiarise themselves properly with these House Rules; ignorance of them shall not be taken into account. The House Rules are published, among other places, on the website www.vongeramb.sk

I. General Terms and Conditions

1. These GTC apply to contracts for the rental of apartment rooms for accommodation.
2. The accommodation contract is concluded upon receipt of the Client's request by the company, it being at the company's discretion whether to accept the booking (hereinafter the ‘Booking’). The Client is entitled to submit a Booking request to the company in person, by email, via the booking form on the company's website (Previo) and through other hotel booking systems.
3. The company accommodates only a Client who is duly registered for accommodation. For registration, the Client is obliged to present an identity card, passport or other valid identity document pursuant to Act No. 253/1998 Coll. on the Reporting of Residence of Citizens of the Slovak Republic in the Register of Residents, as amended. Upon arrival at the apartment, Clients sign a rental agreement for the premises, which they leave in the apartment for archiving. Every Client who is not a citizen of the Slovak Republic is obliged, pursuant to Act No. 404/2011 Coll. on the Residence of Foreigners, as amended, to complete and hand in the official residence registration form.
4. The contracting parties are, on the part of the company, (i) Ecophyta, s. r. o., with its registered office at Buková 33, 951 01 Nitrianske Hrnčiarovce, registered in the Commercial Register of the District Court of Nitra, and, on the part of the Client, (ii) a natural or legal person. Where a booking is requested by a third party, that party shall be jointly and severally liable to the company together with the Client, as co-debtor, for all obligations arising from the contract, unless it is proven to the company that the obligations are assumed by the Client.
5. The company provides the Client with services in accordance with the Booking to a reasonable extent as laid down by Decree of the Ministry of Economy of the Slovak Republic No. 277/2008 Coll., laying down the classification criteria for accommodation establishments when classifying them into categories and classes.
6. In exceptional cases, the company may offer the Client accommodation other than that agreed, provided that it does not differ substantially from the Booking.
7. Unless otherwise agreed, the reserved room is available to the Client from 15:00 on the day of arrival. The Client is obliged to vacate the room and hand it over to the company by 10:00 on the day of departure. If the Client vacates the room late, (i) by 12:00, the company is entitled to charge the Client a fee of EUR 20; after 12:00, 100% of the room rate applicable on that day.
8. The company may cancel a reserved room into which the Client has not moved by 22:00 on the day of arrival at the latest, where no later arrival has been agreed.
9. On the hotel premises, and in particular in the room, the Client may not use their own electrical appliances with an output exceeding 1,000 watts.
10. Before leaving, the Client is obliged to switch off the light in the room, turn off the taps, switch off appliances and close the door.
11. The Client is obliged to pay the company the agreed price for the services provided by the company or, failing such agreement, the price stated in the current price list on the company's website. This also applies to services and expenses provided by the company to third parties at the Client's instigation. The Client is obliged to pay the price for accommodation and all services provided on the basis of the bill presented no later than on the last day of the stay. If the price of the services provided exceeds EUR 200, the Client is obliged, at the request of the company's staff, to pay immediately for the services provided up to that point.
12. The company is entitled to require from the Client, when making a Booking, a deposit of up to 100% of the price of the services to be provided.
13. Cancellation terms for cancellation of a stay by the Client: in the event of cancellation of the booking 7 days or less before the start of the stay, the company charges a cancellation fee of 100% of the price of the services ordered.
14. If the Client shortens the agreed stay, the company is entitled to charge the Client the full agreed price for the entire length of the booked stay.
15. The company is liable for damage to items brought in or deposited by the Client in accordance with Sections 433 et seq. of Act No. 40/1964 Coll., the Civil Code, as amended.
16. The company is not liable for items forgotten or lost by the Client. Items left behind by the Client in the apartment are recorded and stored for a period of 1 month. After this period, the company hands the forgotten items over to the local lost property office. The company will send forgotten items to the Client only upon request and subject to a fee for postage costs.
17. The company is not liable for any damage incurred by the Client outside the apartment building.
18. The Client may not move furnishings or make alterations in the room or on the company's premises without the consent of a staff member.
19. For safety reasons, it is not appropriate (i) to leave children under 12 without adult supervision, or (ii) to carry weapons or ammunition on the premises of the building.
20. Between 22:00 and 06:00, the Client is obliged to observe night-time quiet hours.
21. Smoking is permitted only in designated areas. If the Client breaches the smoking ban, the hotel has the right to increase the agreed accommodation price by €100 for each day on which the smoking ban was breached.
22. The company does not permit animals on the premises.
23. The Client is liable for damage caused to the facilities in accordance with the relevant applicable regulations. In the event of damage to property caused by the Client, the Client is obliged to compensate the company for the damage incurred on the day the stay ends.
24. If a deadline for withdrawal from the contract free of charge has been agreed in writing between the company and the Client, the Client may withdraw from the contract until that time without giving rise to a claim for damages. The Client's right of withdrawal lapses if the Client does not exercise it within the agreed period.
25. Should any individual provisions of these GTC become ineffective or invalid, this shall not affect the effectiveness of the remaining provisions.
26. The Client is obliged to comply with the provisions of these GTC. If the Client seriously breaches their obligations or good morals, the company has the right to withdraw from the contract for the provision of services before the end of the agreed period.
27. These GTC are valid from 1 November 2026.
28. The controller of the personal data that the Client provides to the company in connection with the provision of guesthouse services is Ecophyta, s. r. o., which processes such data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and Act No. 18/2018 Coll. on the Protection of Personal Data and on Amendments to Certain Acts. Full information can be found on the website in the GDPR section.